Hullabaloo Party Supplies (HPS) has hired you, a Systems Analyst, to help them design an online customer ordering system.
The system will need to:
Allow the customer to order online; the customer must be able to order multiple different items, as well as choose different quantities
Obtain complete customer information
Allow the customer to create an account
Calculate order cost including tax
Offer payment via credit card or PayPal
Debit the ordered items from inventory
Offer multiple choices for shipping
provide an overview of the purpose of the project, the problem statement, goals and objectives, key assumptions, project stakeholders, high-level WBS for requirements gathering and potential risks.
Your proposal should be a minimum of 2 pages in length, not including title page. Should you use citations and references, they should adhere to APA7 format, including the references page. Visit the Writing Center for guidance on APA format. The Writing Center link can be found in the left side navigation panel of Canvas
References:
Requirements gathering: Problem statements and user stories [Video]. LinkedInLearning. https://www.linkedin.com/learning-login/share?account=2245842&forceAccount=true&redirect=https%3A%2F%2Fwww%2Elinkedin%2Ecom%2Flearning%2Fsoftware-architecture-foundations%2Frequirements-gathering-problem-statements-and-user-stories&shareId=9454fe7d-fca1-4cbe-a0ac-f313e63a4d98
ANSWER
**Proposal for an Online Customer Ordering System for Hullabaloo Party Supplies**
**Overview**
Hullabaloo Party Supplies has hired me, a Systems Analyst, to help them design an online customer ordering system. The system will need to allow customers to order multiple different items in different quantities, obtain complete customer information, allow customers to create an account, calculate order cost including tax, offer payment via credit card or PayPal, debit the ordered items from inventory, and offer multiple choices for shipping.
**Problem Statement**
Hullabaloo Party Supplies is a small business that has been in operation for over 10 years. They currently sell their products through a physical store and at various events. However, they do not have an online ordering system. This is a problem because it makes it difficult for customers to order their products outside of regular business hours or if they are unable to visit the store in person.
**Goals and Objectives**
The goal of this project is to design and implement an online customer ordering system for Hullabaloo Party Supplies. The system will achieve the following objectives:
* Allow customers to order products online, 24/7
* Increase customer satisfaction and convenience
* Reduce the workload on Hullabaloo Party Supplies staff
* Increase sales
**Key Assumptions**
The following key assumptions have been made about this project:
* Hullabaloo Party Supplies has the necessary budget and resources to implement the system.
* Hullabaloo Party Supplies is willing to make the necessary changes to its business processes to support the system.
* The system will be integrated with Hullabaloo Party Supplies\’ existing inventory management system.
**Project Stakeholders**
The following project stakeholders have been identified:
* Hullabaloo Party Supplies management
* Hullabaloo Party Supplies staff
* Hullabaloo Party Supplies customers
* System developer
**High-Level WBS for Requirements Gathering**
The following high-level WBS has been developed for the requirements gathering phase of the project:
1. Identify and prioritize the needs of the stakeholders.
2. Document the functional and non-functional requirements of the system.
3. Develop user stories and use cases to describe the system\’s functionality.
4. Validate the requirements with the stakeholders.
**Potential Risks**
The following potential risks have been identified for this project:
* The project may exceed the budget or schedule.
* The system may not meet the needs of the stakeholders.
* The system may be difficult to integrate with Hullabaloo Party Supplies\’ existing inventory management system.
* The system may be vulnerable to security threats.
**Recommendations**
I recommend that Hullabaloo Party Supplies proceed with the development of the online customer ordering system. The system will provide a number of benefits to the company, including increased customer satisfaction and convenience, reduced workload on staff, and increased sales.
To mitigate the potential risks, I recommend that Hullabaloo Party Supplies carefully plan and manage the project. The company should also involve all stakeholders in the requirements gathering and development process. Additionally, the company should implement appropriate security measures to protect the system from cyberattacks.
**Conclusion**
I believe that the online customer ordering system will be a valuable asset for Hullabaloo Party Supplies. The system will help the company to better serve its customers and grow its business.
**References**
* LinkedIn Learning. (2023). Requirements gathering: Problem statements and user stories [Video]. Retrieved from https://www.linkedin.com/learning-login/share?account=2245842&forceAccount=true&redirect=https%3A%2F%2Fwww%2Elinkedin%2Ecom%2Flearning%2Fsoftware-architecture-foundations%2Frequirements-gathering-problem-statements-and-user-stories&shareId=9454fe7d-fca1-4cbe-a0ac-f313e63a4d98
**Additional Notes**
In addition to the above, I would also recommend the following:
* The system should be designed to be responsive, so that it can be used on a variety of devices, including smartphones and tablets.
* The system should be easy to use and navigate.
* The system should be secure and protect customer data.
* The system should be integrated with Hullabaloo Party Supplies\’ marketing and sales efforts.
I look forward to working with Hullabaloo Party Supplies to develop a successful online customer ordering system.