Introduction: In Task 1 you were provided with a scenario in which you assumed the role of a newly hired customer service manager. To help you grow as a leader, you completed the VIA Character Strengths Survey to identify your strengths and opportunities for growth. In this task, you will create a multimedia presentation in which you will share your leadership vision with your new team.
Scenario: Now that you have begun your new role as the customer service manager for Corollary Marketing Inc., it will be important for you to conduct your first team meeting. The purpose of the meeting is to demonstrate who you are as a leader in contrast to who you were as an individual contributor; further, you will explain your vision for the team and how the vision incorporates the company’s values. You will create and present a multimedia presentation to guide this meeting, unify the team, and begin to set team expectations.
Company Values:
• Excellence: In character, decision-making, and service to our clients and customers, we strive for distinction and actions of which we can be proud. Each of the following values contributes to this overriding charge.
• Integrity: We do the right thing, regardless of whether someone is watching. Our word is our bond; we carry a duty of care and responsibility to act ethically.
• Humility: We conduct our work without our egos. Our actions embody respect, humility, authenticity, and openness and invite feedback and input. We actively seek ideas and feedback from employees and value every voice and contribution. 
• Trust: We extend the belief and feeling that others can be relied upon. We strive to be trustworthy by showing compassion and consistency and by communicating with care and truthfulness. We are authentic and transparent.
• Growth: Our best today may not be good enough tomorrow, and we continually seek to improve. Both personally and professionally, we aim to accelerate employee learning so that we can become better able to meet customer and company needs.
• Respect: We believe that each person (employee, customer, vendor, etc.) has value and rights. We act based on facts and always assume positive intent. We celebrate the differences in people and seek to utilize each person’s unique knowledge, skills, abilities, and perspectives.
Requirements: Your submission must be your original work. No more than a combined total of 30% of the submission and no more than a 10% match to any one individual source can be directly quoted or closely paraphrased from sources, even if cited correctly. The similarity report that is provided when you submit your task can be used as a guide.
You must use the rubric to direct the creation of your submission because it provides detailed criteria that will be used to evaluate your work. Each requirement below may be evaluated by more than one rubric aspect. The rubric aspect titles may contain hyperlinks to relevant portions of the course.
Tasks may not be submitted as cloud links, such as links to Google Docs, Google Slides, OneDrive, etc., unless specified in the task requirements. All other submissions must be file types that are uploaded and submitted as attachments (e.g., .docx, .pdf, .ppt).
Watch the “Episode 7: Alex Completes Task 2” video in the Web Links section to view a summary of the following task.
Note: This video is an exact audiovisual representation of the requirements provided in this task and is completely optional.
A. Prepare a multimedia presentation (suggested length of 8–12 slides) to share your leadership vision based on your reflection on the VIA Character Strengths Survey you completed in Task 1 by doing the following:
1. Create an introduction to your team meeting in which you share a personal, authentic story to connect with and inspire your team.
2. Using at least one of the six company values provided in the scenario, create a values-based vision statement specific to your new role as the customer service manager.
3. Help your team understand emotional intelligence and how it will impact the team’s effectiveness by doing the following in the next portion of your presentation:
a. Discuss the importance of self-awareness, including an example of how you and your team will use self-awareness in your daily interactions, focusing on one of the following elements:
• emotional awareness
• accurate self-assessment
• self-confidence
b. Discuss the importance of self-management, including an example of how you and your team will use self-management in your daily interactions, focusing on one of the following elements:
• emotional self-control
• transparency
• adaptability
• achievement
• initiative
• optimism
c. Discuss the importance of social awareness, including an example of how you and your team will use empathy in your daily interactions.
i. Describe unconscious bias, including its relevance in a professional setting.
ii. Describe two types of cognitive bias including an example for each type.
iii. Describe how bias affects ethical decision-making.
d. Summarize your approach to relationship management with your team by doing the following:
i. Describe how ethics affects relationship management, including an example.
ii. Describe how relationship management creates a culture of care, including an example.
e. Explain why you and your direct reports will use at least one of the four domains of emotional intelligence to be effective as a team.
B. Deliver the multimedia presentation (suggested length of 10–15 minutes) from part A as though you are presenting to your team as the new customer service manager, by doing the following:
1. Record yourself delivering your multimedia presentation using the Panopto system or another approved platform, and provide the link to the audiovisual recording.
Note: Video applications that are not cloud based, such as YouTube, mpv or .mov files, can be accepted.
Note: The Panopto recording should feature you visibly presenting the material (i.e., not in voice-over or embedded video) and should simultaneously capture both you and your multimedia presentation.
Note: For instructions on how to access and use Panopto, use the \”Panopto How-To Videos\” web link provided below. To access Panopto\’s website, navigate to the web link titled \”Panopto Access,\” and then choose to log in using the “WGU” option. If prompted, log in using your WGU student portal credentials, and then it will forward you to Panopto’s website.
To submit your recording, upload it to the Panopto drop box titled “Communicating Your Leadership Vision – RSM1 | D253.” Once the recording has been uploaded and processed in Panopto\’s system, retrieve the URL of the recording from Panopto and copy and paste it into the Links option. Upload the remaining task requirements using the Attachments option.
2. Demonstrate preparedness, confidence, credibility, and professionalism.
C. Acknowledge sources, using in-text citations and references, for content that is quoted, paraphrased, or summarized.
D. Demonstrate professional communication in the content and presentation of your submission.